Privacy Policy

1. Introduction

Memevo ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application, website, and related services (collectively, the "Service").

Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our Service. By accessing and using Memevo, you acknowledge that you have read, understood, and agree to be bound by all the provisions of this Privacy Policy.

2. Information We Collect

2.1 Information You Provide Directly

• Account Information: When you create an account, we collect your email address, name, and password.
• Media Files: Your photos and other optional multimedia files that you choose to upload to Memevo.
• Device Information: Information about your device, including device ID, operating system, and device model.
• Contact Information: When you contact us for support, we may collect your contact details and communication content.
• Payment Information: If you make purchases, payment information is handled by our payment processors (we do not store full credit card details).

2.2 Information Collected Automatically

• Usage Data: How you interact with our Service, including features used, timestamps, and session duration.
• Device Data: IP address, device identifier, operating system version, and mobile network information.
• Log Data: Server logs including request types, response status, timestamps, and referrer information.
• Crash Reports: Information about app crashes or errors to help us improve stability.
• Analytics: Aggregated and anonymized data about Service usage patterns.

2.3 Permissions Required

Our app may request the following permissions on Android devices:

• Camera: To capture photos and videos you choose to store.
• Photo Library/Storage: To access and backup your existing media files.
• Location: (if enabled) To tag photos with location metadata. You control this setting.
• Internet: To sync data and access cloud features.
• Device Information: To provide a personalized experience and for analytics.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To provide, maintain, and improve the Service
• To authenticate users and prevent fraud
• To store and backup your media files securely
• To sync data across your devices
• To send service-related announcements and technical notices
• To respond to your inquiries and provide customer support
• To monitor and analyze usage trends and performance
• To detect, investigate, and prevent fraudulent transactions and abuse
• To comply with legal obligations and enforce our Terms of Service
• To send promotional communications (only with your consent)

4. Data Security & Encryption

Your privacy and data security are our highest priorities. Memevo implements enterprise-grade security measures:

• End-to-End Encryption: Your original files are encrypted on your device before any transmission. Only you possess the encryption key.
• TLS/SSL Encryption: All data in transit is protected using industry-standard TLS 1.2 or higher.
• Secure Storage: Your files are stored on secure, ISO 27001-certified servers with multi-layer access controls.
• Zero-Knowledge Architecture: We never have access to your original files or unencrypted data.
• Regular Security Audits: We conduct regular penetration testing and security assessments.
• Two-Factor Authentication: Available to protect your account from unauthorized access.

While we implement robust security measures, no method of transmission over the Internet is 100% secure. If you believe your account has been compromised, please contact us immediately at support@memevo.com.

5. Who We Share Your Information With

We respect your privacy and do not sell your personal information. We only share information in the following circumstances:

• Service Providers: Trusted third parties who help us operate our Service (cloud hosting, payment processing, analytics). These providers are contractually obligated to use your information only as necessary.
• Legal Requirements: If required by law, court order, or government request, though we will attempt to notify you first where legally permitted.
• Business Transfer: If Memevo is acquired or merged, your information may be transferred as part of that transaction.
• Fraud Prevention: With law enforcement when necessary to prevent fraud or protect rights and safety.
• With Your Consent: Any other sharing only occurs with your explicit permission.

We never share your media files with third parties without your explicit consent.

6. Data Retention

We retain your information for as long as your account is active or as long as needed to provide our Service:

• Account Data: Retained while your account is active. Deleted within 30 days of account deletion.
• Media Files: Retained for as long as you choose to keep them. You can delete files anytime.
• Usage Analytics: Anonymized and aggregated data retained for 12 months.
• Backup Data: May be retained for 30-90 days after deletion for recovery purposes.
• Legal Hold: If required by law, data may be retained for legal proceedings.

7. Your Privacy Rights & Choices

Depending on your location, you have the following rights:

• Right to Access: Request a copy of all personal information we hold about you.
• Right to Deletion: Request deletion of your personal information (subject to legal retention requirements).
• Right to Correction: Request that we correct inaccurate or incomplete information.
• Right to Portability: Request your data in a portable format for transfer to another service.
• Right to Object: Object to processing of your data for marketing or analytics purposes.
• Right to Withdraw Consent: Withdraw consent for any processing you previously consented to.
• Do Not Track: You can set your browser to not send Do Not Track signals; we honor browser settings.

To exercise these rights, contact us at privacy@memevo.com with your request. We will respond within 30 days.

8. Cookies & Tracking Technologies

Web/Dashboard Cookies: Our website may use cookies and similar tracking technologies to enhance your experience. You can control cookies through your browser settings.

Mobile App: The mobile app does not use cookies but may use local storage for authentication and preferences. This data is stored only on your device.

9. Third-Party Links & Services

Our Service may contain links to third-party websites and services. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing personal information. This Privacy Policy applies only to information collected through our Service.

10. Children's Privacy

Memevo is not intended for children under 13 years of age, and we do not knowingly collect personal information from children under 13. If we become aware that we have collected information from a child under 13, we will delete such information immediately and terminate the child's account. If you believe a child under 13 has created an account, please contact us at privacy@memevo.com.

11. International Data Transfers

Your information may be transferred to, stored in, and processed in countries other than your country of residence. These countries may have data protection laws that differ from your home country. By using Memevo, you consent to the transfer of your information to countries outside your country of residence.

We implement appropriate safeguards including Standard Contractual Clauses to ensure your information receives adequate protection in accordance with applicable data protection laws.

12. GDPR & CCPA Compliance

12.1 GDPR (European Users)

If you are a resident of the European Union, United Kingdom, or Switzerland, you have additional rights under the General Data Protection Regulation (GDPR). Our legal basis for processing your information includes: your consent, performance of our contract with you, compliance with legal obligations, and our legitimate interests.

12.2 CCPA (California Users)

If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA), including the right to know, delete, and opt-out of the sale of personal information. To exercise these rights, contact privacy@memevo.com.

13. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new Privacy Policy on our website and updating the "Last Updated" date at the top of this document. Your continued use of our Service after such modifications constitutes your acceptance of the updated Privacy Policy.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.